Cross Org Incident Response Upgrade
Technical Program Manager and Data Engineer•Fortune 100 Tech Company
🧰 Tech & Methods
Technologies
PrestoSQLPHPBashPythonReactPowerBIUnidashInternal ToolsCustom DashboardsCustom ETL PipelinesAsanaWorkplace
Methodologies
OKRsProgram ManagementData EngineeringData ScienceKPI ReportingIncident ManagementExecutive ReportingRemote Team CoordinationMetrics-Driven CultureCross-Org Stakeholder Alignment
🎯 Initiative
Boost reliability KPI execution across multiple orgs (ranging from 200+ to over 1000+ engineers)
⚙️ Key Contributions
- Drafted quarterly and semi-annual roadmaps in partnership with org leadership, aligning program efforts across 4 orgs
- Built internal dashboards + reporting tools for org-wide performance reviews
- Developed data pipelines and custom collection tools to support metric-driven ops
- Partnered with leadership to create comms content for sharing across teams
- Took hands-on role when roadblocks emerged (e.g., pitching in to resolve blockers and/or clarify ownership)
📈 Results
Summary
- 2× engagement with reliability metrics in a key org
- Consistent execution of P1/P2 org priorities across orgs
- Recognition from Directors and Principal Engineers across 3+ major orgs (featured on internal Workplace app)
Key Metrics
Engagement Increase2×
P1/P2 ExecutionConsistent
Recognition3+ Major Orgs
Collaboration40+ Stakeholders & 1,000+ Contributors
🧠 Soft Skill Highlight
Translated strategic OKRs into engineer level clarity across 1,000+ contributors. Coordinated cross-functional work across 40+ key stakeholders
Example Deliverables (Try me!)
Note: The artifacts above are illustrative examples using simulated data generated from public sources. They do not reflect any proprietary or confidential information.